Introduction:

These Terms & Conditions govern your access to and use of the Amugarī website and the information, content and services made available through it.

By accessing or using this website, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them. If you do not agree, please do not use this website.

These Terms & Conditions apply to website use only. Any services provided by Amugarī are subject to the terms of the relevant proposal, quotation, service agreement, statement of work or other written contract.

1. About Amugarī

Amugarī Ltd operates this website.

Email: info@amugari.co.uk
Website: amugari.com

Amugarī provides professional guest, workplace and customer experience solutions across residential, commercial and hospitality environments.

Information about our services on this website is provided for general information and does not, by itself, create a contractual relationship between you and Amugarī.

Where you engage Amugarī for services, the relevant written agreement will set out the applicable scope, responsibilities, fees, service standards and other terms.

2. Using Our Website

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for any unlawful, fraudulent or unauthorised purpose.
• Attempt to gain unauthorised access to the website, servers, systems or networks.
• Introduce viruses, malware, malicious code or other harmful material.
• Interfere with the operation, security or availability of the website.
• Attempt to circumvent or disable security features.
• Copy, scrape or systematically extract website content without our permission.
• Use automated systems that place an unreasonable load on our website or systems.
• Impersonate Amugarī or misrepresent your relationship with us.
• Use our website or content in a way that could damage our reputation, business or systems.
• Use the website to transmit unlawful, defamatory, offensive or otherwise inappropriate material.

We may restrict or suspend access to the website where we reasonably believe these Terms & Conditions have been breached or where necessary to protect our website, users, systems or business.

3. Website Information

The information on this website is provided for general information purposes only.

We make reasonable efforts to ensure that information is accurate and up to date. However, we do not guarantee that website content is always:

• Accurate
• Complete
• Current
• Error-free
• Suitable for a particular purpose

Information on this website should not be regarded as professional, legal, financial, employment, property, tax or other specialist advice.

You should obtain appropriate professional advice before making decisions based on information contained on this website.

4. Our Services

Information about Amugarī’s services, capabilities and areas of expertise is provided for general information.

Website descriptions do not constitute a binding offer or guarantee that a particular service will be available.

The scope of any services provided by Amugarī will be agreed separately and may include:

• Guest and workplace experience
• Front-of-house management
• Concierge services
• Customer experience solutions
• Property and workplace support
• Mystery Customer Experience Surveys
• Other agreed professional services

Where a separate agreement exists, that agreement will govern the relevant engagement.

If there is any conflict between these website Terms & Conditions and a specific service agreement, the service agreement will take precedence for that engagement.

5. Enquiries and Quotations

Submitting an enquiry through our website, email or another communication channel does not create a contract with Amugarī.

We may contact you to discuss your requirements and provide further information.

Any quotation, proposal or service offer may be subject to:

• Availability
• Scope of services
• Pricing
• Client requirements
• Contractual terms
• Written acceptance

No service engagement is confirmed until the relevant terms have been agreed in writing.

6. Recruitment and Applications

Where our website allows you to submit a CV, application or other recruitment information, this information will be used for recruitment and related purposes.

Submitting an application does not guarantee:

• An interview
• Employment
• An offer
• A particular position
• Future employment

Recruitment information will be handled in accordance with our Privacy Policy and applicable data protection law.

Any employment relationship will be subject to the relevant employment documentation and applicable law.

7. Intellectual Property

Unless otherwise stated, the content and materials appearing on this website are owned by Amugarī or used by us under appropriate licence.

This includes:

• Amugarī’s name and branding
• Logos and trademarks
• Text and written materials
• Images and photography
• Graphics
• Website design and layout
• Documents and downloadable materials
• Service descriptions
• Other website content and materials

All applicable intellectual property rights are reserved.

You may view and use website content for personal or legitimate business reference.

You must not, without our prior written permission:

• Reproduce substantial parts of our website
• Republish our content
• Modify or adapt our materials
• Distribute our materials commercially
• Use our content to create competing materials
• Copy or reproduce our branding
• Use the Amugarī name or logo in a way that suggests endorsement or affiliation
• Present our materials as your own

Permission requests should be sent to:

info@amugari.co.uk

8. Amugarī Branding

The Amugarī name, logo, brand identity and associated visual materials are important assets of the business.

Nothing on this website grants you a licence or right to use our trademarks, branding or intellectual property unless expressly agreed in writing.

Unauthorised use of our branding or intellectual property may constitute an infringement of applicable rights.

9. Content You Submit

If you submit information, documents, enquiries or other material to Amugarī through the website, you confirm that:

• The information is accurate to the best of your knowledge.
• You have the right to provide the information.
• Providing it does not breach any law or third-party rights.
• The material does not contain malicious software.
• The material is not unlawful, defamatory or misleading.

Personal information submitted through the website will be handled in accordance with our Privacy Policy.

10. Confidential Information

Information submitted through a general website enquiry should not automatically be considered confidential.

If you need to provide commercially sensitive or confidential information, please contact us first to establish an appropriate method of communication.

Where confidentiality obligations apply to a specific client or service engagement, those obligations will be governed by the relevant agreement.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms or resources.

These links are provided for convenience or reference only.

Amugarī does not control and is not responsible for:

• Third-party website content
• Availability
• Security
• Privacy practices
• Terms and conditions
• Products or services
• Accuracy of information

Accessing third-party websites is at your own risk.

You should review the relevant third party’s terms and privacy policy before using its services or providing personal information.

12. Website Availability and Changes

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance
• Updates
• Technical issues
• Security measures
• Hosting or network problems
• Circumstances beyond our reasonable control

We reserve the right to modify, suspend or discontinue any part of the website where reasonably necessary.

We may also change, remove or update website content without notice.

13. Website Security

We take reasonable technical and organisational measures to protect our website and systems.

However, no website, electronic communication or internet transmission can be guaranteed to be completely secure.

You are responsible for ensuring that the device and software you use to access the website are appropriately protected.

You must not attempt to bypass, compromise or interfere with any security measures used by Amugarī.

14. Privacy and Cookies

Your use of this website is also subject to our:

Privacy Policy
Explains how Amugarī collects, uses, stores and protects personal information.

Cookie Policy
Explains how Amugarī uses cookies and similar technologies and how you can manage your preferences.

These policies should be read alongside these Terms & Conditions.

Where consent is required for cookies or similar technologies, consent will be obtained separately through the website.

15. Limitation of Liability

To the fullest extent permitted by law, Amugarī shall not be liable for losses or damage arising from:

• Your use of, or inability to use, the website
• Reliance on information published on the website
• Errors or omissions in website content
• Website interruptions or unavailability
• Viruses or other harmful material introduced by third parties
• Third-party websites or services
• Unauthorised access beyond our reasonable control

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under applicable law.

16. No Warranty

To the extent permitted by law, the website and its content are provided on an “as available” basis.

Amugarī does not guarantee that:

• The website will always be available.
• Website content will always be accurate or complete.
• The website will be free from errors.
• The website will be free from viruses or harmful components.
• The website will meet every user’s individual requirements.

You are responsible for determining whether information available through the website is appropriate for your particular circumstances.

17. Indemnity

To the extent permitted by law, you agree to compensate Amugarī for reasonable losses, claims, liabilities, costs or expenses arising from your:

• Breach of these Terms & Conditions
• Unlawful use of the website
• Misuse of our website or systems
• Infringement of another person’s rights
• Submission of unlawful or infringing material

This does not apply to the extent that the relevant loss results from Amugarī’s own unlawful conduct or liability that cannot legally be transferred to you.

18. Data Protection

Amugarī processes personal information in accordance with applicable UK data protection legislation.

Further information about how we process personal information, including your rights, can be found in our Privacy Policy.

Where Amugarī processes personal information on behalf of a client as a data processor, the relevant contractual arrangements and applicable data protection requirements will apply.

19. Direct Marketing

Where we send direct marketing communications, we will comply with applicable data protection and electronic communications laws.

Where consent is required, we will obtain consent before sending relevant marketing communications.

You may unsubscribe from marketing communications at any time.

Unsubscribing from marketing communications will not prevent us from sending essential contractual, service or administrative communications where permitted by law.

20. Changes to These Terms

Amugarī may update these Terms & Conditions from time to time to reflect changes to:

• Our business
• Our services
• Our website
• Technology
• Legal requirements
• Regulatory requirements

The latest version will be published on this page together with the relevant Last Updated date.

Your continued use of the website after changes have been published constitutes acceptance of the revised Terms & Conditions.

If you do not agree with any revised terms, you should stop using the website.

21. Governing Law

These Terms & Conditions and your use of the Amugarī website are governed by the laws of England and Wales, unless applicable mandatory law provides otherwise.

22. Jurisdiction

Subject to any applicable mandatory legal rights, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to these Terms & Conditions or your use of the website.

23. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable.

If it cannot be modified, it will be removed without affecting the validity and enforceability of the remaining provisions.

24. No Waiver

If Amugarī does not immediately enforce a provision of these Terms & Conditions, this does not mean that we waive our right to enforce that provision in the future.

Any waiver must be expressly agreed in writing.

25. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and Cookie Policy, form the principal terms governing your use of the Amugarī website.

Where you separately engage Amugarī for services, the relevant service agreement, proposal, statement of work or other written contract will govern that engagement.

26. Contact Us

If you have any questions regarding these Terms & Conditions or any of Amugarī’s website policies, please contact us.

Amugarī Ltd
Email: info@amugari.co.uk
Website: amugari.com

Last Updated: August 2026