Introduction:

At Amugarī Ltd we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, contact us, apply for a position, use our services or otherwise interact with us.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, Data (Use and Access) Act 2025 and, where applicable, the Privacy and Electronic Communications Regulations (PECR).

1. About Amugarī

Amugarī Ltd is responsible for the personal information covered by this Privacy Policy.

Email: info@amugari.co.uk
Website: amugari.com

For privacy enquiries, requests or complaints, please contact us using the details above.

Where another organisation determines how and why personal information is processed for a particular service, that organisation may be the relevant data controller, with Amugarī acting as a data processor where applicable.

2. Information We Collect

Depending on how you interact with us, we may collect and process:

Information You Provide

• Name and contact details
• Email address and telephone number
• Company and job information
• Enquiries and correspondence
• CVs and employment application information
• Qualifications, professional experience and employment history
• Information provided when requesting our services
• Information provided by clients, suppliers and business partners

Technical Information

When you use our website, we may collect information such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and website usage
• Date and time of visits
• Cookie and similar technology information

Our use of cookies and similar technologies is explained in our Cookie Policy.

Service-Related Information

Depending on the services we provide, we may process information relating to clients, residents, tenants, visitors, guests, contractors, suppliers and other individuals where necessary to provide our services or meet contractual requirements.

3. Information From Other Sources

Where appropriate and lawful, we may receive personal information from:

• Clients and business partners
• Recruitment platforms and employment agencies
• Suppliers and service providers
• Professional advisers
• Contractors and other business contacts
• Publicly available sources

We handle information received from other sources in accordance with applicable data protection requirements.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests
• Provide, manage and administer our services
• Communicate with clients, suppliers, applicants and business contacts
• Manage contractual and business relationships
• Process recruitment and employment applications
• Monitor and improve service quality
• Conduct customer experience and Mystery Customer Experience Surveys
• Maintain operational and security records
• Manage suppliers and service providers
• Prevent fraud, misuse or unlawful activity
• Protect our people, property, systems and business
• Meet legal, regulatory, insurance and contractual obligations
• Establish, exercise or defend legal claims
• Improve our website, services and customer experience

We only use personal information for lawful and legitimate purposes.

5. Lawful Basis for Processing

Depending on the circumstances, we may process personal information on the following lawful bases:

Contract
Where processing is necessary to enter into or perform a contract, or to take steps before entering into a contract.

Legal Obligation
Where processing is necessary to comply with a legal or regulatory requirement.

Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Consent
Where we have asked for and received your consent. You may withdraw consent at any time.

6. Special Category Information

We do not routinely collect special category personal information through our website.

Where such information is processed as part of our services, recruitment activities or business operations, we will only do so where permitted by applicable data protection law and where an appropriate lawful condition applies.

7. Sharing Your Information

Where necessary and lawful, we may share personal information with:

• Clients and business partners
• Suppliers and service providers
• IT, technology and website providers
• Recruitment and HR providers
• Professional advisers
• Legal and financial advisers
• Insurance providers and auditors
• Regulators and government authorities
• Law enforcement authorities where legally required
• Other parties where necessary to protect our legal rights or business interests

Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable confidentiality, security and data protection arrangements are in place.

We do not sell personal information to third parties.

8. International Transfers

Some of our service providers or technology platforms may process personal information outside the UK.

Where this occurs, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required under UK data protection law.

9. Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Accidental loss
• Destruction
• Alteration
• Misuse
• Other unlawful or unauthorised processing

Access to personal information is limited to those who have a legitimate need to access it.

While we take reasonable steps to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• The type and sensitivity of the information
• The purpose for which it was collected
• The length of a contractual or business relationship
• Legal, regulatory, accounting or insurance requirements
• Potential or ongoing legal claims
• Legitimate business and operational requirements

Different types of information may therefore be retained for different periods.

When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

11. Your Rights

Subject to applicable legal conditions and exemptions, you may have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Object to certain forms of direct marketing
• Exercise applicable rights relating to automated decision-making

These rights are not absolute and may be subject to legal conditions and exemptions.

To exercise your rights, please contact:

info@amugari.co.uk

We may need to verify your identity before processing certain requests.

12. Cookies

Our website uses cookies and similar technologies.

For information about the cookies we use, why we use them and how you can manage your preferences, please see our Cookie Policy.

Where consent is required, we will obtain consent before using non-essential cookies or similar technologies.

13. Recruitment

If you apply for a position with Amugarī, we may process information contained in your CV, application and correspondence.

This may include your employment history, qualifications, professional experience and other information you choose to provide.

We use this information for recruitment and selection purposes and retain it only for as long as reasonably necessary.

14. Mystery Customer Experience Surveys

As part of our customer experience services, Amugarī may conduct Mystery Customer Experience Surveys on behalf of clients.

Depending on the circumstances, Amugarī may act as a data processor on behalf of a client or as a data controller for its own processing activities.

We ensure that personal information processed through these services is handled lawfully, securely and in accordance with applicable data protection requirements.

15. Automated Decision-Making

Amugarī does not currently rely on solely automated decision-making, including profiling, to make decisions that have legal or similarly significant effects on individuals.

If this changes, we will provide appropriate information about the processing and any applicable rights and safeguards.

16. Direct Marketing

Where we send direct marketing communications, we will comply with applicable data protection and electronic communications laws.

Where consent is required, we will obtain it before sending relevant marketing communications.

You may unsubscribe from marketing communications at any time by using the relevant unsubscribe option or contacting:

info@amugari.co.uk

Unsubscribing from marketing communications will not affect essential service, contractual or administrative communications where permitted by law.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently of Amugarī and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

18. Complaints

If you have concerns about how Amugarī has handled your personal information, please contact us first:

info@amugari.co.uk

We will acknowledge data protection complaints within 30 days and investigate and respond as soon as reasonably practicable.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Visit the ICO

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable laws and regulations.

The latest version will always be published on this page.

We recommend reviewing this Privacy Policy periodically to remain informed about how we handle personal information.

Last Updated: August 2026

20. Contact Us

If you have any questions about this Privacy Policy, your personal information or how Amugarī handles data, please contact:

Amugarī Ltd
Email: info@amugari.co.uk
Website: amugari.com