Introduction:

At Amugarī, your privacy is important to us. We are committed to protecting your personal information and complying fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us, our website, or our services.

Personal Data We Collect:

We may collect and process:

• Personal information you provide directly, such as your name, email, phone number, CVs, or applications.
• Automatically collected data, including IP address, device type, browser, and site usage.
• Information from clients, tenants, employees, visitors, and suppliers necessary to deliver our services.

How We Use Your Information:

We use personal data to:

• Respond to inquiries, applications, and service requests.
• Deliver and improve our property and hospitality services.
• Comply with legal and regulatory obligations.
• Conduct quality reviews, such as Mystery Customer Experience Surveys, to ensure service excellence.

Your Rights:

You have the right to:

• Access, correct, or request deletion of your data.
• Withdraw consent where applicable.
• Restrict or object to processing.
• Request data portability.
• Object to automated decision-making.
• Complain to the Information Commissioner’s Office (ICO) if dissatisfied.

To exercise any of these rights, please contact: info@amugari.co.uk.

Data Storage & Retention:

• Client, tenant, and supplier data is stored securely in the UK and EEA.
• Employee records may be processed via trusted HR platforms, including UK and US-based hosting, in line with data protection frameworks.
• Data retention periods:
  • Client/supplier records: up to 6 years
  • Leaseholder/tenant data: up to 15 years
  • Employee data: 3 years post-employment
  • Visitor records: reviewed annually
• Retention Principle:
  Data is retained only as long as necessary to fulfill business, legal, or regulatory obligations.

Disclosure of Data:

We may share your data with:

• Suppliers, service providers, and regulatory bodies as necessary to deliver our services.
• Insurance companies, auditors, or legal representatives under contractual or legal obligations.

Shared data is used only to provide services and maintain compliance, not for independent purposes.

Policy Updates:

This Privacy Policy is version-controlled and may be updated periodically. We recommend reviewing it regularly to stay informed of any changes.

Last Reviewed: 31 October 2025